Returns / Cancellations Policy

Our aim is to ensure that our customers are 100% satisfied with orders purchased from WhiskyQuest Ltd and that these orders arrive with our customers in perfect condition. You have the legal right to cancel your order within 14 days of purchasing.

The Consumer Rights Act 2015 requires that any product ordered from WhiskyQuest Ltd must be as described, fit for purpose, and of satisfactory quality. If an item is delivered in a faulty or damaged condition, you have a 30-day right (starting from the date of order) to return the product(s) to us.

Cancellations and returns are subject to the following:

1. Any cancelled or returned products must be returned to us in the same condition as initially sold and in original packaging. We will process the refund within 14 days of receiving the product(s) back at our premises. Our returns address is: WhiskyQuest Ltd, 28 Lawsondale Terrace, Westhill AB32 6SE
2. You will be responsible and liable for the cost of returning the good(s) to us in all cases, except in the scenario where you have received an item that is faulty or damaged.
3. Returns must include a printed statement confirming customer name, initial order number, customer address, and reason for cancellation or return.
4. Returns must be packed with sufficient void fill and in strong packaging to prevent possible damage in transit.
5. Our refund will comprise two components:
   • Cost Refund: For the cost of the bottle(s) purchased.
   • Postage Refund: For the associated shipping cost initially paid.Postage Refund: For the associated shipping cost initially paid.
6. We will reduce the refund value of the Cost Refund, potentially to zero, to reflect any reduction in value to the product(s) caused by damage and/or deterioration arising from poor customer handling and/or caused by courier damage on the return to us.