Summary of Terms

These Terms and Conditions apply when you register for this Website and/or purchase any products or services through this Website. If you do not agree to these Terms and Conditions, you should not use this Website.

WhiskyQuest Ltd ("WhiskyQuest") is a company registered in Scotland with the following details:

• Company number: SC752841

Questions about these Terms and Conditions should be sent to us at contact@whisky.quest

We may amend these Terms and Conditions from time to time without notice and at our sole discretion. It is your responsibility to review these Terms and Conditions at regular intervals.

Definitions used in these Terms:

• 5.1 "Website" refers to www.whiskyquest.co.uk.
• 5.2 "You" and "Your" refers to you, the person registering to use the Website and/or making a purchase.
• 5.3 "We", "Our", "WhiskyQuest" and "Us" refers to WhiskyQuest Ltd.
• 5.4 "Legal Age" means at least eighteen (18) years old in the United Kingdom, or such other minimum age as may apply in any other jurisdiction for the lawful purchase of alcohol.

Any use of the above terminology or other words in the singular, plural, (non-)capitalisation, and/or he/she are taken as interchangeable and therefore as referring to the same.

Minimum Age Requirements

By placing an order with WhiskyQuest Ltd, you confirm that you meet the minimum legal age for purchasing alcoholic beverages in your country of residence. This means you must be at least eighteen (18) years old in the United Kingdom, or the minimum legal age as defined by the laws of your jurisdiction if different. By agreeing to these terms, you affirm that you are of legal age to purchase alcohol and that the information you provide is accurate and truthful.

How We Will Accept Your Order

Our acceptance of your order will occur when we email you to confirm it, at which point a contract will be established between you and WhiskyQuest Ltd. If we are unable to accept your order, we will notify you and will not charge you for the product. This may happen if the product is out of stock, if there are unexpected limits on our resources that we could not reasonably plan for, if we identify an error in the price or description of the product, or if we are unable to meet a delivery deadline you have specified.

We will assign an order number to your order and communicate it to you when we accept your order. Please reference this order number whenever you contact us about your order.

We reserve the right to refuse service or cancel an order from anyone for any reason at any time.

Prices

The price of the product (which includes UK VAT, where applicable) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product provided to you is correct. However, please refer to section see below for what happens if there is a mistake.

Buyers outside the UK should be aware of local customs and duties laws in their respective shipping countries prior to purchasing goods on this website. It is the buyer's responsibility to adhere to such laws and to settle any duties and/or VAT payable upon arrival at the shipping country border.

Despite our best efforts, it is always possible that some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, if the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

Our Products & Services

All products available through WhiskyQuest Ltd are sold exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only according to our returns policy in section.

While we strive to display the colours and images of our products as accurately as possible, we cannot guarantee that your device will accurately reflect the true colour of any product.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Not all items for sale at WhiskyQuest Ltd are new; some may have been purchased at auction. Product images on the website are intended for illustrative purposes only and may not be exact representations of the item in stock, particularly for antique and/or discontinued products, which may not be in perfect condition. We will inform you if this is the case before you make a purchase.

Delivery & Collection

The costs of delivery will be as displayed to you on our website.

During the order process, we will inform you when we provide the products to you. We aim to deliver the products to you as soon as reasonably possible and, in any event, within 30 days after the date on which we accept your order. However, this timeframe may be longer if you are located outside the UK. Please refer to our Shipping page for more information.

If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event. If there is a risk of substantial delay, you may contact us using the process set out in section 7 to end the contract and receive a refund for any products you have paid for but not received.

If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 10am-5pm on weekdays (excluding public holidays). Please note that alcohol cannot be collected before 10am due to licensing laws.

If you do not collect the products from us within 14 days or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may end the contract and cancel your order. In such circumstances, we will refund the cost of your order excluding any delivery costs.

A product will be your responsibility from the time we deliver the product to the address you provided, or you collect it from us. You own a product once we have received payment in full.

Cancellations and Returns

Our aim is to ensure that our customers are 100% satisfied with orders purchased from WhiskyQuest Ltd and that these orders arrive with our customers in perfect condition. You may have rights to end the contract depending on what you bought, whether anything is wrong with it, and when you decide to end the contract.

1. **Ending the contract because of something we have done or are going to do. ** If you are ending the contract for a reason set out below, the contract will end immediately, and we will refund you in full for any products which have not been provided. The reasons are:
2. We have told you about an upcoming change to the product or these Terms which you do not agree to.
3. We have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed.
4. There is a risk that supply of the products may be significantly delayed because of events outside our control.
5. We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 6 weeks; or
6. You have a legal right to end the contract because of something we have done wrong.

Exercising your right to change your mind. If you are a consumer, then you have the legal right to cancel your order within 14 days of receipt of products and receive a refund. If you wish to exercise this right, then you should follow the guidelines in cancellations section. You do not have a right to change your mind once products have been unsealed or used by you or are made to your specifications or clearly personalised, except if they are faulty.

Ending the contract because the products are faulty. The Consumer Rights Act 2015 requires that any product ordered from WhiskyQuest Ltd must be as described, fit for purpose and of satisfactory quality. If an item is delivered in a faulty or damaged condition, then your legal rights entitle you to the following:

1. Up to 30 days (starting from the day after the date on which you receive the product): to return the product(s) to us and receive a refund.
2. Up to six months: if the product cannot be repaired or replaced, then in most circumstances to receive a refund.
3. Up to six years: if the product does not last a reasonable length of time, then you may be entitled to some money back.

How we will refund you. We will refund you by the method you used for payment. However, we may make deductions from the price, as described below.

Refunds if you have changed your mind. We will refund you within 14 days of our receipt of the products you are returning. Our refund will comprise 2 components – 1 part for the cost of the bottle(s) purchased (“Cost Refund”) and 1 part for the standard shipping cost (“Postage Refund”). We will reduce the refund value of the Cost Refund, potentially to zero, to reflect any reduction in value to the product(s) caused by damage and/or deterioration arising from poor customer handling and/or caused by courier damage on the return to us.

Refunds if we are at fault. If you are ending the contract because of something we have done wrong or if the products are faulty, then we will pay the cost of return.

To end the contract with us, please let us know by contacting us:
- Email: sales@whiskyquest.com
- mail to : WhiskyQuest Ltd, 28 Lawsondale Terrace, Westhill, AB326SE

If you are exercising your right to change your mind, then you can use the model cancellation form for which a template is provided at the bottom of these terms and conditions.

If you are returning products to us, please note:
Any cancelled or returned products must be returned to us in the same condition as initially sold and in original packaging – we will process the refund within 14 days of receiving the product(s) back at our premises – our returns address is: WhiskyQuest Ltd, 28 Lawsondale Terrace, Westhill, AB326SE.

Returning products to us, please note:

• Any cancelled or returned products must be returned to us in the same condition as initially sold and in original packaging – we will process the refund within 14 days of receiving the product(s) back at our premises – our returns address is: WhiskyQuest Ltd, 28 Lawsondale Terrace, Westhill, AB326SE.
• You will be responsible and liable for the cost of returning the good(s) to us in all cases, except in the scenario where you have received an item that is faulty or in a damaged condition.
• Returns must include a printed statement confirming customer name, initial order number, customer address, and reason for cancellation or return.
• Returns must be packed with sufficient void fill and in strong packaging to prevent possible damage in transit.

Billing & Account Details

• We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
• You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
• For more detail, please review our returns policy.